Studio Policies

Here’s the Deal

  • Please arrive 10 mins early before class starts.

  • You should inquire with or notify instructors if you have an injury.

  • Grip socks are required for participation in any reformer class.

  • Water is available for purchase at the front desk.

  • We have a water dispenser if you have your own water bottle.

  • We are a cashless business- only credit or debit cards.

Purchase policies

  • Smaller packages expire in 30 days from purchase, larger packages expire in 60 days from purchase. 

  • All class packages, memberships, private sessions, and gift cards are non-refundable.

  • All events and workshops are final sale and are non-refundable.

Late policy 

If you are more then 5 minutes late for class we have the right to mark you as absent and you will lose your class. 

Cancellations

  • You must cancel your class 12 hours or more prior to class start time in order to unreserve your spot and return it to your account.

  • If you late-cancel less than 12 hours prior to class start time your class will not be returned to your account.

  • All early class cancellations if cancelled 12 hours before class start time, will result in the return of your class credit. 

No-show

If you do not show up for your class and do not cancel, your class will be deducted from your account. This applies to memberships as well. 

Waitlist

  • To be on the waitlist, you must purchase a class or series. If you do not get a spot in the class, the class credit will be returned to your account. If a spot opens more than 12 hours before the start of class, you will be added to the class and receive an email confirmation.

  • All classes have a 12 hour cancellation policy, so if you’re added to a class from the waitlist at any time more than 12 hours before the start of class, be aware that the 12 hour cancellation policy still applies. If you are added to the class and don’t remove yourself in time, you will lose the class credit.

  • Any time before 12 hours of the start of class, if you are still on the waitlist and realize you no longer want a spot in class, please remove yourself from the waitlist, just like you would cancel a class, and the class credit will be returned to your account.

  • Please note that the waitlist locks and becomes void at the 3 hour mark prior to that class start time – therefore, potential spots in the class are available on a first come first serve basis.

Class pack extensions

Extensions on class packs or single classes are not offered.

Lost and found 

Leveaux is not responsible for any lost or stolen items in the studio.

Lead with LOVE

Leveaux embodies kindness, mindfulness, community, and love. We strictly prohibit any form of hate or negative behavior within our studio.